Acceptable Use Policy
Effective date: 2026-07-23 | Last updated: 2026-07-23
This Acceptable Use Policy (“Policy”) is a binding part of our Terms & Conditions. By accessing or using the Investigation Report Drafter service ("the Service"), you agree to comply with this Policy. If you do not agree, do not use the Service.
Related policies
Paddle seller compliance checklist
This checklist maps each Paddle domain-review requirement to the corresponding policy section or page on this site. Paddle reviewers can use it to verify compliance quickly.
Download the Paddle domain-review evidence pack →
- Seller identificationView evidence
Terms & Conditions identify Charles Hackney as the seller and contracting party.
- User acceptance of termsView evidence
Terms § 1 states that use of the Service constitutes agreement to the Terms.
- Misuse and prohibited conductView evidence
Acceptable Use Policy § 2–3 and Terms § 5.1 prohibit unlawful use, fraud, payment fraud, phishing, malware, illegal services, IP infringement, security interference, scraping, circumvention, and abuse of AI outputs, with concrete examples for reviewers.
- IP ownershipView evidence
Terms § 7 states that Charles Hackney retains ownership of the Service and its IP, while granting users a limited license to use generated outputs.
- Service level disclaimerView evidence
Terms § 9 disclaims warranties and guarantees of uninterrupted or error-free performance.
- Paddle Merchant of Record disclosureView evidence
Terms § 8 discloses that Paddle.com is the Merchant of Record for all orders and handles billing, tax, and customer service inquiries.
- Payment, billing, and subscription termsView evidence
Terms § 8 and Pricing page describe plans, billing frequency, renewals, cancellation, and taxes handled by Paddle.
- Suspension and terminationView evidence
Terms § 10 and Acceptable Use Policy § 6 allow suspension or termination for material breach, non-payment, fraud, abuse, security risk, or repeated violations.
- Refund policy (14–90 days)View evidence
Refund Policy offers a 30-day money-back guarantee and directs users to Paddle (paddle.net) to request a refund. No 'no refunds' or 'all sales final' language is used.
- Privacy noticeView evidence
Privacy Policy identifies the seller as data controller, lists categories of personal data and purposes, states legal basis, names Paddle as a recipient, describes retention, user rights, security measures, and cookies.
- Acceptable use policyView evidence
This page defines permitted and prohibited uses, AI content rules, content moderation, enforcement, and abuse reporting.
- Abuse reporting mechanismView evidence
This page includes a 'Report abuse or violations' callout with a mailto link to chazzhackney@gmail.com.
Last verified: 2026-07-23. If any requirement appears unmet, please contact us at chazzhackney@gmail.com.
1. Scope and permitted use
This Policy applies to all visitors, registered users, and purchasers of the Service. You may use the Service only for lawful workplace-investigation and internal business purposes, and only in compliance with all applicable laws in your jurisdiction. You are solely responsible for how you use the Service and any content you submit or generate.
See also: Investigation Report Drafter.
2. Illegal and harmful uses are prohibited
You must not, and must not permit any other person to, use the Service for any unlawful, fraudulent, deceptive, harmful, or abusive purpose. Specifically, you must not:
- Violate any applicable local, state, national, or international law or regulation.
- Commit fraud, misrepresentation, or any deceptive business practice.
- Send spam, unsolicited communications, or use the Service to harass, threaten, stalk, defame, intimidate, or discriminate against any person or group.
- Infringe the intellectual property, privacy, publicity, or other rights of any third party, including uploading content you do not have the right to use.
- Upload or process personal data of others without a valid lawful basis, or submit special-category or sensitive personal data (such as health records, biometric data, government IDs, or financial account numbers) except where the Service explicitly supports it.
- Generate, distribute, or promote illegal, defamatory, harassing, hateful, sexually explicit, violent, or discriminatory content.
- Create deepfakes, impersonate real people or organizations, produce disinformation, or generate malware, phishing content, ransomware, or instructions for illegal activity.
3. Prohibited conduct
In addition to the prohibitions above, you must not, and must not permit any other person to, engage in the conduct described below. The examples are illustrative, not exhaustive.
3.1 Fraud, deception, and financial crime
You must not use the Service to commit or facilitate:
- Fraud or misrepresentation — for example, creating fake investigation reports to deceive employers, insurers, regulators, courts, or other third parties.
- Payment fraud — using stolen cards, unauthorized bank accounts, falsified billing information, or chargeback abuse to obtain access to the Service.
- Identity deception — impersonating another user, employee, client, investigator, attorney, or government official to gain access, credibility, or information you are not entitled to.
- Scams or deceptive schemes — generating documents or communications designed to trick recipients into transferring money, revealing credentials, or surrendering confidential information.
3.2 Phishing, malware, and security abuse
You must not use the Service to create, distribute, or support:
- Phishing or spear-phishing material — fake emails, notices, login pages, or investigation summaries intended to steal credentials or personal data.
- Malware or malicious code — viruses, worms, ransomware, keyloggers, spyware, or instructions for exploiting systems or bypassing security controls.
- Social-engineering content — pretexts, scripts, or personas designed to manipulate people into disclosing sensitive information or taking harmful actions.
- Attacks on the Service — probing, scanning, or exploiting vulnerabilities; bypassing authentication, rate limits, entitlements, or access controls; credential stuffing; or denial-of-service activity.
3.3 Illegal services and regulated activity
You must not use the Service for any unlawful purpose or to provide illegal services, such as:
- Unlicensed legal or investigative services — holding out generated reports as formal legal opinions, licensed private-investigation work, or official government findings when you are not authorized to provide them.
- Evading legal obligations — generating documents to conceal unlawful conduct, obstruct justice, destroy evidence, mislead regulators, or avoid sanctions.
- Stalking, harassment, or threats — using the Service to target, intimidate, threaten, or surveil individuals without lawful authority.
- Discriminatory or harmful programs — creating policies, reports, or communications that promote unlawful discrimination, harassment, violence, or exploitation.
3.4 Intellectual property and confidentiality misuse
You must respect the rights of others and protect confidential information:
- Intellectual property infringement — uploading, reproducing, or distributing content you do not own or have permission to use, including copyrighted materials, trademarks, trade secrets, or proprietary employer documents.
- Unauthorized disclosure — sharing generated reports, interview prompts, evidence logs, or intake data with parties who are not authorized to receive them.
- Privacy and publicity violations — using names, likenesses, or personal data of real individuals without a lawful basis or proper consent.
- Reverse engineering or scraping — decompiling, disassembling, scraping, mirroring, or systematically extracting the Service, its outputs, prompts, weights, or system instructions.
- Competing use — using the Service to build, train, or improve a competing AI model or generative product, or reselling outputs as a competing service.
3.5 Circumvention and abuse of the Service
You must not:
- Circumvent any technical or policy measure designed to protect the Service or its users, including reCAPTCHA, rate limits, access tiers, or export controls.
- Use bots, scrapers, or automated tools to access, monitor, or interact with the Service in ways that a normal user would not.
- Share accounts, credentials, or trial entitlements across multiple users or organizations without authorization.
- Misrepresent your identity, affiliation, or the origin of any content you submit or share through the Service.
The full prohibited-conduct list also appears in Section 5.1 of the Terms.
4. AI-generated content
The Service uses AI models to generate investigation report drafts and related outputs. You acknowledge and agree that:
- You are solely responsible for the prompts and inputs you submit and for how you use, publish, or rely on any generated output.
- AI outputs may be inaccurate, incomplete, biased, or out of date. Outputs are a starting draft — not legal, tax, financial, medical, or professional advice — and must be reviewed by a qualified professional (such as an employment attorney) before being adopted, distributed, or relied on for compliance.
- You must not use the Service to generate content that is illegal, defamatory, harassing, hateful, sexually explicit involving minors, or that promotes violence, self-harm, discrimination, or the exploitation of any person.
- You must not use the Service to create deepfakes, impersonate real people or organizations, produce disinformation, or generate malware, phishing content, or instructions for illegal activity.
- You must not attempt to jailbreak, prompt-inject, or otherwise circumvent the safety, moderation, or usage policies of the Service or its underlying AI providers.
- You must have all necessary rights to any content you submit, and you grant us a limited license to process that content solely to provide the Service.
Related tool: Investigation Report Drafter.
5. Content moderation
We reserve the right to review, filter, refuse, or remove any content or output that we believe violates this Policy, applicable law, or the rights of others. We may use automated and manual moderation techniques. We are not obligated to pre-screen all content.
6. Enforcement and consequences
We may — at our discretion and without prior notice — remove or refuse to generate content, filter or restrict outputs, rate-limit usage, suspend or terminate accounts, reverse charges, and report unlawful activity to the appropriate authorities. Repeated or serious violations may result in permanent termination without refund.
We may suspend or terminate your access if you materially breach this Policy, your payment fails or is reversed, we reasonably suspect fraud, abuse, or a security risk, or you repeatedly or seriously violate our rules.
Enforcement is also covered in Section 5.3 of the Terms and Section 10 (Suspension and termination).
Report abuse or violations
If you become aware of any misuse of the Service, or if you have questions about this Policy, please contact us. We review every report and take appropriate action.
chazzhackney@gmail.com7. Changes
We may update this Acceptable Use Policy from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
Related resources
Frequently asked questions
Search common questions about acceptable use, AI content, enforcement, and refunds.
- What am I allowed to use the Service for?
- You may use the Service for lawful workplace-investigation and business purposes — for example, drafting internal investigation reports, intake summaries, evidence logs, and interview prompts. You must comply with all applicable laws in your jurisdiction and remain responsible for how you use any generated output. acceptable use
- Can I upload employee personal data?
- Only if you have a lawful basis to process it. Do not upload special-category or sensitive personal data (health records, biometric data, government IDs, financial account numbers) unless the Service explicitly supports that feature. When in doubt, use synthetic or anonymized examples. acceptable use
- Can I resell or redistribute generated content?
- No. You may not reverse engineer, scrape, mirror, resell, sublicense, or redistribute the Service or its output as a competing product. Generated content is for your own internal business use unless you purchase a license that explicitly permits resale. acceptable use
- Is AI-generated content guaranteed to be legally compliant?
- No. AI outputs are starting drafts, not legal, tax, financial, or professional advice. They may be incomplete, outdated, or biased. Always have a qualified professional — such as an employment attorney or workplace-investigations expert — review outputs before adopting or distributing them. ai content
- Can I use the Service to generate any content I want?
- No. You may not generate illegal, defamatory, harassing, hateful, sexually explicit, violent, or discriminatory content. You may not create deepfakes, impersonate people or organizations, produce disinformation, generate malware or phishing material, or request instructions for illegal activity. ai content
- Who owns the prompts and outputs I create?
- You must have all necessary rights to any content you submit. You grant us a limited license to process your inputs solely to provide the Service. Generated outputs are provided for your use subject to these terms, but we do not claim ownership of your original prompts or proprietary business context. ai content
- What happens if I violate this policy?
- We may remove or refuse to generate content, restrict outputs, rate-limit usage, suspend or terminate accounts, reverse charges, and report unlawful activity to authorities. Repeated or serious violations may result in permanent termination without refund. enforcement
- Will I receive a warning before my account is suspended?
- We may act without prior notice for serious violations, ongoing abuse, or situations that pose legal or security risks. Less severe issues may receive a warning or temporary restriction first. Each case is reviewed individually. enforcement
- Can I get a refund if my account is terminated for a violation?
- Refunds are not guaranteed for accounts terminated due to policy violations. Refund eligibility depends on the specific circumstances, the timing of the violation, and the refund terms in effect at the time of purchase. See our refund policy for details. refunds
- What is your refund policy?
- Refund terms are set out in Section 8 of our Terms & Conditions. Generally, refunds are evaluated based on the time since purchase, usage, and the reason for the request. Refunds are typically not provided for accounts terminated due to abuse or policy violations. refunds
For the full legal terms governing use of the Service, please see our Terms & Conditions and Privacy Policy.